Room one- Splendid Super king sea view room with balcony

stars. Our room did not get refreshed and it was disappointing to return at 3.00 and find the room hadn’t been serviced (we were very careful not to put the do not disturb sign outside the door as advised by Tracie on checking in), I advised Tracie of this who informed me that the cleaners had left for the day and she would do it herself however another lady appeared to service the room. She didn’t seem very familiar with what was required ( I suspect she maybe usually services the apartments) - initially she only emptied the bins until I asked for fresh towels which she then brought, however the toilet wasn’t cleaned and she seemed surprised when I asked her to make the bed- our toiletries also didn’t get replenished. For the money being paid this was disappointing but didn’t allow it to spoil our experience and maybe we were just unlucky on this occasion. We ate all our meals in the restaurant and were happy with the food however it wasn’t busy and we had to wait a very long time for our drinks with our meal on night one - this was recognised by the waitress and the supervisor removed the drinks from our bill which was an excellent gesture. Felt the service needed tightened up as we always seemed to be missing food items from every meal and felt we were being a nuisance by having to ask for the missing items and missing drinks. Overall things maybe a little too laid back at times and some aspects need tightened up to provide the level of service determined by the price being paid.

16 Reviews
(4.8)

Hi there. We love your hotel. Everything about it is perfect except from the bed. The location, the food,…

18th September 2020 by Fiona Hopewell

Hi there. We love your hotel. Everything about it is perfect except from the bed. The location, the food, and the whole team are amazing. Unfortunately due to the mattress being so hard and the wooden bed so noisy whenever you moved or turned over+ Moreyou not only woke yourself but whoever was in the bed with you. The result of this meant we hardly got any sleep for our entire stay and had aches and pains to start the day. We stayed in room 1. If this issue was addressed and rectified we will be back year after year as everything else is exceptional. Thanks so much. Fiona and Keith Hopewell.

Room1 fantastic room with the most amazing view. Even a record player in the room. The bathroom was huge…

31st August 2020 by Michelle Harrison

Room1 fantastic room with the most amazing view. Even a record player in the room. The bathroom was huge with a strong shower, 2 sinks and stand alone bath. Beach towels provided, beds are super comfy, had a slight issue with loud music playing at+ More1am but was sorted efficiently. A wonderful bit of heaven , perfect place to chill. Will definitely be back. First night home missing the sound of the waves.

Room was fantastic. Location brilliant. However the restaurant service didn’t support the high quality…

26th August 2020 by Stephen Pearce

Room was fantastic. Location brilliant. However the restaurant service didn't support the high quality rooms. There is no priority of hotel guests to the restaurant, so when we arrived at 16.17 hrs after a long drive starting at 7am that morning we+ Morewere told that we couldn't have a meal that day because the restaurant was fully booked up! We ended up eating from Tesco's!! Not what I expect when paying £340/night for a room. The restaurant doesn't appear to know or care if your a guest paying thousands for a week or a walk in beach goer who just wants a beer. Crazy

5 star rating

4th August 2020 by Milena Thomson

We stayed at the Splendid Colonial Rm which had a beautiful view of the beach. The room has a lot of…

27th July 2020 by Leores Britanico

We stayed at the Splendid Colonial Rm which had a beautiful view of the beach. The room has a lot of character and we enjoyed listening to music with the antique wooden player. The bed was huge and very comfortable. The shower was warm and the+ Morebathroom very spacious. We were wondering whether the balconies and outside dining areas can have non-smoking signs. Unfortunately, we had to close our balcony doors a few times because of cigarette fumes from the outside. We decided to extend a few more nights in the beach cabin (7). The room was surprisingly warm eventhough we were a lot closer to the sea. We had a lovely time sitting out on the beach chairs. The only major complaint we have is the smell of damp coming from the rotten floor in the shower room. The plumbing system also makes a loud noise in the middle of the night. We would also like to suggest having a bedside/lap tray for room service meals. Colonial Restaurant served well cooked and delicious dishes. Perhaps, some fresh fruit selection can be added on the breakfast menu next time. All staff were helpful, polite and friendly. Thanks for the room decorations for my husband’s 40th bday and the extra bottles of Prosecco! Many thanks to Dani for putting our luggage safely in our room while we were still out. Overall, we felt very relaxed during our stay at Tolcarne Beach and we hope we can stay here again in the near future.

Tracey, Dani, Jamie, Brandon & Lawrence were just amazing! We also loved our ballon and Prosecco! Thank…

22nd July 2020 by Tara reynolds

Tracey, Dani, Jamie, Brandon & Lawrence were just amazing! We also loved our ballon and Prosecco! Thank you. The place was spotless and you have done an amazing job of getting everything back up and running after Covid we felt so safe. Thanks guys+ Morewe will be back very soon. Xxx

19th March 2020 by Cher Riding

7th February 2020 by Denise Coleman

We had an excellent stay in Splendid Colonial room. We were due to stay in a beach house but on arrival…

18th December 2019 by Jonathan Angove

We had an excellent stay in Splendid Colonial room. We were due to stay in a beach house but on arrival Dani recommended us to move due to weather & sea conditions. Everyone was really helpful & friendly. We ate both nights in the restaurant & the+ Morefood was first class. Looking forward if possible to return for the storm watching break, & will definitely recommend to our family & friends, many thanks Jon & Nikki

Our visit for my wife’s 50th birthday was everything we had hoped even though she had a total knee…

4th November 2019 by Ian Romain

Our visit for my wife’s 50th birthday was everything we had hoped even though she had a total knee replacement 10 days before. The room was perfect, the view amazing and the staff outstanding. They were friendly, helpful and did everything they+ Morecould to make our stay as relaxing as possible. We will definitely be back

Stayed in Room 1 – Splendid for 2 nights. Room was lovely with amazing views and had everything we could…

8th August 2019 by karen mcleod

Stayed in Room 1 - Splendid for 2 nights. Room was lovely with amazing views and had everything we could want. We had a very relaxing stay and I have recommended to many friends to visit here as it is so lovely. Couple of things stopped me giving 5+ Morestars. Our room did not get refreshed and it was disappointing to return at 3.00 and find the room hadn’t been serviced (we were very careful not to put the do not disturb sign outside the door as advised by Tracie on checking in), I advised Tracie of this who informed me that the cleaners had left for the day and she would do it herself however another lady appeared to service the room. She didn’t seem very familiar with what was required ( I suspect she maybe usually services the apartments) - initially she only emptied the bins until I asked for fresh towels which she then brought, however the toilet wasn’t cleaned and she seemed surprised when I asked her to make the bed- our toiletries also didn’t get replenished. For the money being paid this was disappointing but didn’t allow it to spoil our experience and maybe we were just unlucky on this occasion. We ate all our meals in the restaurant and were happy with the food however it wasn’t busy and we had to wait a very long time for our drinks with our meal on night one - this was recognised by the waitress and the supervisor removed the drinks from our bill which was an excellent gesture. Felt the service needed tightened up as we always seemed to be missing food items from every meal and felt we were being a nuisance by having to ask for the missing items and missing drinks. Overall things maybe a little too laid back at times and some aspects need tightened up to provide the level of service determined by the price being paid.

Well what can I say about this wonderful place? It’s such a unique and special hotel. My husband and…

8th August 2019 by Sue Dewar

Well what can I say about this wonderful place? It’s such a unique and special hotel. My husband and I were made very welcome on arrival by helpful staff and chilled champagne! Our large, quirky styled room with a beautiful balcony overlooking the+ Moresea was very comfortable. The decor was made up of carefully chosen antique Chinoiserie pieces which carried through into the huge beautiful bathroom which was spotless. Lovely comfortable bed too with luxury high thread count sheets for total comfort. The staff during our four day stay were superb, they were a happy bunch and obviously love working there. It was never a problem getting around as there was always someone around to buggie you up and down the narrow track to the car park if needed. We ate in the gorgeous sea front restaurant quite a few times and whether it was breakfast or dinner the waiting staff were consistently good and the food was amazing. Make sure you have a good appetite as the portions are king size. The fresh sea air helps!!

We had a wonderful stay with you! Friendly staff, excellent location, beautiful room…all with the beach…

22nd July 2019 by Sondra Ortalo-Magne

We had a wonderful stay with you! Friendly staff, excellent location, beautiful room...all with the beach at our doorstep! Amazing. Thank you for partnering with Time Out Secret Escapes, as I use them often and appreciate the good deals. Two+ Moresuggestions....(1) We stayed two nights in the Splendid Room and really enjoyed it. You might alert your maintenance crew that the stained glass windows between the bedroom and bathroom rattle a bit due to the vibrations of the kitchen extraction/ventilation system or people walking upstairs above the room. It wasn't enough to keep us awake, but was definitely noticeable. (2) Might I suggest that you promote the convenient facilities located on the beach a bit more on your website. Forgive me if I didn't see them listed, but I had no idea that there was equipment rental and surf lessons available right on your doorstep. I found the surf lessons with Elemental independently, and was pleasantly surprised to find the equipment rental on the property (once we arrived.) It was so convenient and a huge bonus - wow factor - for our stay. We had a great time. Hope this was helpful! Keep partnering with Secret Escapes and we'll be back!

Our stay was fantastic and we will be coming back. Our room was indeed ‘Splendid’ and so were the the…

9th July 2019 by Adrian Cole

Our stay was fantastic and we will be coming back. Our room was indeed 'Splendid' and so were the the staff at the reception, bar and restaurant. We have stayed at all the top hotels in Newquay and this is by far the best. I just hope this review+ Moreisn't read by to many people before I book again!!

Superb!!! I would have to be very critical to say anything negative. Location staff ambience all wonderful!!!…

5th July 2019 by Glenda Roberts

Superb!!! I would have to be very critical to say anything negative. Location staff ambience all wonderful!!! Would definately make this my first port of call when visiting Newquay in the future!! Hidden Gem!!!

Fantastic room amazing views friendly welcoming staff will definitely be coming back

28th May 2019 by Neil Hooper

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Room one- Splendid Super king sea view room with balcony

NEWQUAY, England, United Kingdom

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1

2

NEWQUAY, England, United Kingdom

1

1

2

Amenities

Contact

0044 (0) 1637 872 489

Start Checkout

Contact

0044 (0) 1637 872 489

Property

16 Reviews (4.8)

Hi there. We love your hotel. Everything about it is perfect except from the bed. The location, the food,…

Room1 fantastic room with the most amazing view. Even a record player in the room. The bathroom was huge…

Room was fantastic. Location brilliant. However the restaurant service didn’t support the high quality…

5 star rating

We stayed at the Splendid Colonial Rm which had a beautiful view of the beach. The room has a lot of…

Tracey, Dani, Jamie, Brandon & Lawrence were just amazing! We also loved our ballon and Prosecco! Thank…

5 star rating

5 star rating

We had an excellent stay in Splendid Colonial room. We were due to stay in a beach house but on arrival…

Our visit for my wife’s 50th birthday was everything we had hoped even though she had a total knee…

Stayed in Room 1 – Splendid for 2 nights. Room was lovely with amazing views and had everything we could…

Well what can I say about this wonderful place? It’s such a unique and special hotel. My husband and…

We had a wonderful stay with you! Friendly staff, excellent location, beautiful room…all with the beach…

Our stay was fantastic and we will be coming back. Our room was indeed ‘Splendid’ and so were the the…

Superb!!! I would have to be very critical to say anything negative. Location staff ambience all wonderful!!!…

Fantastic room amazing views friendly welcoming staff will definitely be coming back

Location

NEWQUAY, England, United Kingdom

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16 Reviews
(4.8)